Terms & Conditions

1. Agreement to These Terms

By accessing, browsing, or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use this website or submit information through our inquiry forms.

These Terms apply to website visitors, business buyers, importers, distributors, wholesalers, brand owners, e-commerce sellers, and other users who access our website or communicate with us for apparel products, OEM / ODM production, customization, sampling, quotation, or related business services.

2. Company and Services

This website is operated by Jinjiang Surui Apparel Co., Ltd. We provide apparel manufacturing, OEM / ODM customization, product development, wholesale supply, sample support, and related B2B services.

Our products and services may include sportswear, casual wear, team uniforms, activewear, men’s wear, custom apparel, ready-made apparel, and other garment categories displayed or introduced on this website.

• Product development and customization support.
• Fabric, color, size, logo, pattern, and packaging customization.
• Sample communication and sample confirmation before bulk production.
• Bulk production, quality inspection, export packing, and shipment coordination.
• B2B communication for importers, distributors, brands, retailers, and e-commerce sellers.

3. Website Use

You agree to use this website only for lawful, reasonable, and business-related purposes. You must not use this website in any way that may damage, disable, overload, interfere with, or impair the website, server, network, forms, communication channels, or normal business operation.

• You must not submit false, misleading, abusive, illegal, or harmful information.
• You must not attempt to gain unauthorized access to any part of the website or related systems.
• You must not upload files that contain viruses, malware, harmful code, or unlawful content.
• You must not copy, scrape, reproduce, or misuse website content for unauthorized commercial purposes.
• You must not impersonate another person, company, brand, or organization.

4. Business Inquiries and Quotations

When you submit an inquiry, request a quotation, upload design files, or contact us through this website, you agree to provide accurate and complete information so that we can understand your requirements and respond properly.

Any quotation, estimated price, production lead time, sample cost, shipping estimate, or product suggestion provided through website communication is for reference only unless confirmed in a written commercial document.

5. Product Information

We make reasonable efforts to display and describe products, materials, colors, sizes, features, images, and customization options accurately. However, product information on this website is provided for general reference and business communication.

• Colors may appear different due to screen settings, lighting, photography, or fabric batches.
• Product dimensions, weights, fabrics, and details may have reasonable production tolerances.
• Images may include sample products, reference designs, mockups, or previous production examples.
• Product availability, fabric options, accessories, trims, and packaging may change without prior notice.
• Final product specifications should be confirmed through sample approval, quotation documents, or written order details.

6. Customization and Buyer Requirements

For customized products, buyers are responsible for providing clear, complete, and accurate customization requirements, including but not limited to artwork, logos, patterns, colors, sizes, fabric preferences, quantity, packaging requirements, and target delivery expectations.

We may provide design support, product suggestions, production advice, and sample recommendations based on the information provided by the buyer. However, the buyer remains responsible for reviewing and confirming all details before sample production or bulk production.

• Logo position, color, size, and printing method should be confirmed before production.
• Size charts, grading rules, and measurement requirements should be confirmed in writing.
• Fabric selection, GSM, composition, color, and performance requirements should be confirmed before order placement.
• Private label, hangtag, barcode, carton mark, and packaging details should be provided clearly by the buyer.
• Any changes after confirmation may affect price, lead time, sample schedule, or production arrangement.

7. Samples and Sample Confirmation

Samples may be created to help confirm fabric, workmanship, size, color, print effect, logo position, design structure, packaging, or other customization details before bulk production.

Sample cost, sample lead time, shipping cost, and sample revision arrangements should be confirmed before sample production. Sample approval by the buyer may be required before starting bulk production.

• Sample colors and bulk production colors may have reasonable differences due to fabric batches or production conditions.
• Sample approval should include careful review of size, fabric, logo, print, stitching, trims, labels, and packaging details.
• Changes requested after sample approval may require additional cost, extra time, or new sample confirmation.
• Bulk production is generally based on confirmed samples, confirmed documents, or written production details.

8. Orders and Payment

Orders are considered confirmed only when key commercial terms are agreed by both parties, which may include product details, quantity, price, payment terms, production requirements, shipping terms, and other written order information.

Payment terms may vary depending on product category, customization level, order quantity, buyer relationship, and agreed commercial arrangement. Any bank fees, transaction fees, currency conversion fees, or third-party payment costs may be handled according to the agreed order terms.

• Prices displayed or discussed on the website are not final unless confirmed in writing.
• Final order value may change due to quantity, fabric, logo method, packaging, shipping, or other requirements.
• Production may require deposit, sample payment, balance payment, or other agreed payment arrangements.
• Late payment, incomplete payment, or delayed confirmation may affect production schedule or shipment timing.

9. Production and Lead Time

Production lead time is usually estimated based on confirmed order details, material availability, sample approval, production schedule, quantity, customization complexity, and packing requirements.

Lead time estimates are provided for planning purposes and may be affected by buyer confirmation delays, material supply changes, seasonal production capacity, logistics delays, inspection requirements, holidays, or force majeure events.

• Production usually starts after necessary details and payment arrangements are confirmed.
• Buyer delays in confirming samples, artwork, labels, packaging, or shipping details may delay production.
• Additional changes during production may require extra time and cost.
• We will make reasonable efforts to communicate production progress and important updates.

10. Shipping, Delivery, and Import Duties

Shipping arrangements may vary depending on order size, destination, shipping method, trade terms, logistics provider, customs requirements, and buyer instructions.

Unless otherwise agreed in writing, buyers are responsible for checking import regulations, customs clearance requirements, duties, taxes, product labeling requirements, and local compliance requirements in their destination market.

• Estimated shipping time is not guaranteed and may be affected by customs, weather, logistics, holidays, or carrier delays.
• Shipping cost may change due to carton size, gross weight, destination, freight market, or selected logistics method.
• Buyers should provide accurate shipping address, consignee details, tax information, and required shipping documents.
• Import duties, taxes, customs fees, and destination charges are generally the buyer’s responsibility unless otherwise agreed.

11. Quality Inspection and Claims

We may carry out reasonable quality checks during material preparation, production, packing, and final inspection according to order details and normal apparel industry practices.

Buyers should inspect the goods within a reasonable time after receipt. Any quality issue, shortage, damage, or discrepancy should be reported with clear evidence, such as photos, videos, carton labels, product details, and quantity information.

• Reasonable color, measurement, fabric, or production tolerances may exist in apparel manufacturing.
• Claims caused by incorrect buyer-provided artwork, size chart, logo file, packaging instruction, or shipping information may not be accepted as supplier responsibility.
• Damage caused by improper storage, handling, washing, use, resale processing, or third-party alteration is not covered by our responsibility.
• Any solution may depend on the confirmed order terms, evidence provided, inspection result, and communication between both parties.

12. Intellectual Property

All website content, including text, layout, images, graphics, icons, product descriptions, website structure, design elements, and other materials, is owned by or licensed to Jinjiang Surui Apparel Co., Ltd., unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or use website content for unauthorized commercial purposes without our prior written permission.

• Website images and product references may not be copied for misleading business use.
• Our company information, product content, and website design may not be used to impersonate our business.
• Unauthorized scraping, copying, or commercial reuse of website content is not permitted.

13. Buyer-Provided Designs, Logos, and Files

If you provide logos, artwork, patterns, brand names, design files, images, labels, packaging files, or other materials to us, you confirm that you have the legal right, permission, or authorization to use those materials for product development and production.

We are not responsible for disputes, claims, or losses arising from buyer-provided materials that infringe third-party intellectual property rights, trademarks, copyrights, design rights, image rights, or other legal rights.

14. Third-Party Links and Tools

Our website may contain links to third-party websites, social media pages, communication tools, payment services, map services, analytics tools, plugins, or other external platforms.

These third-party websites and tools are not controlled by us. We are not responsible for their content, accuracy, availability, security, privacy practices, terms, or business conduct.

15. Disclaimer

The information on this website is provided for general business introduction, product reference, and inquiry communication. While we try to keep information accurate and updated, we do not guarantee that all website content is complete, current, error-free, or suitable for every buyer’s specific purpose.

• Website content does not replace confirmed quotation documents or written order agreements.
• Product photos, mockups, colors, and specifications are for reference unless confirmed in writing.
• Availability of products, materials, trims, accessories, packaging, and production capacity may change.
• Business decisions should be made based on confirmed samples, written quotations, and agreed order details.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Jinjiang Surui Apparel Co., Ltd. will not be liable for indirect, incidental, consequential, special, punitive, or business loss arising from website use, delayed communication, inaccurate information submitted by users, third-party services, or events beyond our reasonable control.

For confirmed business orders, responsibility and remedies should be handled according to the written quotation, invoice, purchase agreement, or other commercial terms agreed by both parties.

17. Indemnification

You agree to indemnify and hold Jinjiang Surui Apparel Co., Ltd. harmless from claims, losses, damages, liabilities, costs, or expenses arising from your misuse of this website, violation of these Terms, inaccurate information provided by you, unauthorized use of third-party intellectual property, or unlawful business conduct.

18. Force Majeure

We are not responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, epidemic, labor disruption, transportation interruption, customs delay, supplier delay, government action, power outage, network failure, or other unforeseen events.

19. Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes in our website, business practices, services, legal requirements, or operational needs.

When these Terms are updated, the “Last Updated” date will be revised. Continued use of this website after updates means you acknowledge the updated Terms & Conditions.

20. Contact Us

If you have any questions about these Terms & Conditions, our website, product information, quotation process, or business communication, please contact us:

• Company: Jinjiang Surui Apparel Co., Ltd.
• Website: shoe-apparel.com
• Email: info@shoe-apparel.com
• Business Scope: Apparel manufacturing, OEM / ODM customization, product development, wholesale supply, and related B2B services.