Privacy Policy
This Privacy Policy explains how Jinjiang Surui Apparel Co., Ltd. collects, uses, protects, and manages information submitted through our website, inquiry forms, and business communication channels.
1. Overview
Jinjiang Surui Apparel Co., Ltd. respects the privacy of visitors, buyers, distributors, importers, brand owners, and business partners who visit our website or contact us for apparel manufacturing, OEM / ODM production, customization, quotation, sampling, and related business services.
This Privacy Policy applies to information collected through our website, contact forms, inquiry forms, email communication, WhatsApp, WeChat, phone communication, and other business communication channels connected with our services.
Our website is mainly used for B2B business inquiries, product information, customization requests, quotation communication, and supplier-buyer communication.
2. Information We Collect
We may collect information that you voluntarily submit when you browse our website, send an inquiry, request a quotation, contact our team, or communicate with us regarding apparel products and customization services.
| Type of Information | Examples | Collection Source |
|---|---|---|
| Contact Information | Name, email address, phone number, WhatsApp, WeChat, company name, country or region | Inquiry forms, contact forms, email, business messages |
| Business Inquiry Information | Product category, order quantity, customization needs, logo requirements, fabric preferences, size requirements, target market, estimated order details | Quotation requests, inquiry forms, direct communication |
| Uploaded Files | Design references, logo files, product images, tech packs, specification files, customization documents | File upload fields, email attachments, business communication |
| Technical Information | IP address, browser type, device type, pages visited, referral source, approximate location, website interaction data | Website analytics, cookies, server logs |
| Communication Records | Email content, inquiry history, quotation discussions, sample confirmation details, production communication | Email, WhatsApp, WeChat, phone, website forms |
3. How We Use Your Information
We use the information we collect to respond to your inquiries, provide product and customization information, prepare quotations, support sample development, process business communication, and improve our website and services.
- To respond to product inquiries, quotation requests, and customization requirements.
- To understand your product needs, target market, quantity, fabric, logo, packaging, and design requirements.
- To provide OEM / ODM production support, sample communication, and order-related service.
- To communicate with you through email, phone, WhatsApp, WeChat, or other business channels.
- To improve our website layout, product information, inquiry experience, and customer service quality.
- To protect website security, prevent spam, detect misuse, and maintain stable website operation.
- To comply with applicable business, tax, accounting, customs, or legal requirements when necessary.
4. Legal Basis for Processing
Depending on your location and applicable privacy laws, we may process your personal information based on one or more of the following reasons:
- Your consent, such as when you submit a contact form or send us an inquiry.
- Business necessity, such as responding to quotation requests or preparing product information.
- Contractual necessity, such as communicating about samples, production, payment, delivery, or after-sales support.
- Legitimate business interests, such as improving our website, protecting our systems, and communicating with potential buyers.
- Legal obligations, such as record keeping, tax, compliance, customs, or dispute handling requirements.
5. Cookies and Similar Technologies
Our website may use cookies, tracking pixels, analytics tools, or similar technologies to support normal website operation, improve user experience, analyze website traffic, remember preferences, and support website security.
Types of cookies we may use
- Essential cookies required for website operation and security.
- Analytics cookies used to understand website visits, page performance, and user interaction.
- Preference cookies used to remember language, display, or browsing preferences.
- Marketing or remarketing cookies used only when relevant tools are installed on the website.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality or browsing experience.
6. How We Share Information
We do not sell your personal information. We may share limited information only when necessary for normal business operations, service delivery, website operation, legal compliance, or communication with you.
- With internal team members who handle inquiries, quotations, sampling, production, quality control, delivery, and customer service.
- With website service providers, hosting providers, email service providers, analytics providers, form plugins, security tools, or technical support providers.
- With logistics, customs, inspection, payment, or business service providers when required for confirmed orders or business transactions.
- With professional advisors, legal authorities, or government bodies when required by law or necessary to protect our rights.
We do not authorize third parties to use your business inquiry information for unrelated marketing without appropriate permission.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, communication tools, payment services, map services, or external business platforms. These third-party websites and services have their own privacy practices.
We are not responsible for the privacy policies, content, security, or data practices of third-party websites. Please review their privacy policies before submitting information through third-party platforms.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal and business information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
- Website security monitoring and technical protection measures.
- Limited internal access to inquiry and business communication information.
- Reasonable protection of uploaded files, quotation details, and business records.
- Regular review of website forms, communication channels, and data handling practices.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.
9. Data Retention
We retain personal and business information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including inquiry response, quotation communication, sample development, order follow-up, customer service, business record keeping, legal compliance, and dispute resolution.
The retention period may vary depending on the type of information, business relationship, legal requirements, and operational needs. When information is no longer needed, we will delete, anonymize, or securely store it according to reasonable business practices.
10. International Data Transfers
As an international B2B apparel supplier, we may communicate with buyers, importers, distributors, brands, and business partners from different countries or regions. Your information may be processed, stored, or accessed in countries or regions outside your location.
When we transfer or process information internationally, we take reasonable steps to protect your information according to applicable privacy and data protection requirements.
11. Your Privacy Rights
Depending on your country, region, and applicable laws, you may have certain rights regarding your personal information.
- The right to request access to the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of certain personal information.
- The right to object to or restrict certain types of processing.
- The right to withdraw consent where processing is based on consent.
- The right to request information about how your personal information is used or shared.
- The right to opt out of certain marketing communication where applicable.
To exercise your privacy rights, please contact us using the contact information listed in this Privacy Policy. We may need to verify your identity before processing certain requests.
12. Marketing Communication
We may contact you with product information, quotation follow-up, sample updates, company news, or business communication related to your inquiry or previous communication with us.
You may request to stop receiving marketing or promotional messages from us at any time. Please note that we may still send necessary business, transactional, order-related, or service-related messages.
13. Children’s Privacy
Our website and services are intended for business users, buyers, importers, distributors, brands, and adults involved in commercial purchasing or supply chain communication. We do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us and we will take reasonable steps to delete such information where required.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, legal requirements, third-party tools, or data handling methods.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Continued use of our website after the update means you acknowledge the updated Privacy Policy.
15. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or how to exercise your privacy rights, please contact us:
- Company: Jinjiang Surui Apparel Co., Ltd.
- Website: shoe-apparel.com
- Email: info@shoe-apparel.com
- Business Scope: Apparel manufacturing, OEM / ODM customization, product development, wholesale supply, and related B2B services.